Privacy Policy

1. INTRODUCTION

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ekglobalshop.com (the “Site”).

We are committed to protecting your privacy and ensuring that your data is processed transparently, securely, and in accordance with the General Data Protection Regulation (GDPR) and UK data laws.

2. PERSONAL DATA WE COLLECT

When you use our Site, we may collect the following personal data:

  • Your name, billing and shipping address

  • Email address and phone number

  • Payment details (handled securely via third-party processors)

  • Order details and purchase history

  • IP address, browser type, device, and location

  • Information about how you use the website

This data is collected when you:

  • Place an order

  • Fill out a form (e.g. contact, return)

  • Subscribe to our newsletter

  • Use live chat or WhatsApp

3. WHY WE COLLECT YOUR DATA

We use your information to:

  • Fulfill and manage orders

  • Process payments securely

  • Deliver products and send tracking updates

  • Respond to customer support inquiries

  • Prevent fraud or misuse

  • Improve our website and services

  • Comply with legal obligations

We never sell your personal data.

4. SHARING YOUR DATA

We may share your data with trusted third parties only when necessary:

  • Shopify – to power our online store

  • Payment gateways – like Stripe or Shopify Payments

  • Shipping partners – to deliver your order

  • Analytics tools – such as Google Analytics

  • Customer service tools – like email and WhatsApp

  • Tax and legal authorities – if required by law

All third parties are GDPR-compliant and contractually obligated to protect your data.

5. INTERNATIONAL DATA TRANSFERS

As a UK company serving EU customers, we comply with GDPR regulations for international data transfers. Shopify and our providers may store your data outside the EEA, but always with adequate safeguards (e.g. SCCs).

6. DATA RETENTION

We keep your order and account data for as long as necessary to comply with legal, tax, and fraud prevention obligations — generally up to 6 years.

Newsletter subscribers can unsubscribe anytime via the link in any email.

7. YOUR RIGHTS (UNDER GDPR)

You have the right to:

  • Access the personal data we hold

  • Correct or update your data

  • Request deletion (right to be forgotten)

  • Object to processing

  • Request data portability

  • Lodge a complaint with your data protection authority (CNIL in France, ICO in UK)

To exercise any rights, email us at info@ekglobalshop.com.

8. COOKIES & TRACKING

We use cookies to:

  • Remember your cart

  • Save your preferences

  • Understand visitor behavior (analytics)

You can control cookies through your browser settings.

9. SECURITY

We follow industry best practices to protect your data. Payments are encrypted via SSL and processed securely.

However, no online method is 100% secure. We do our best but cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

This website is not intended for children under the age of 16. We do not knowingly collect data from minors.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page, and if significant, we will notify you via email or a notice on the site.

12. CONTACT

For any privacy-related questions or to exercise your rights, contact us at:
📧 info@ekglobalshop.com
📍 EK Global Group LTD, 71-75, Shelton Street, London, WC2H 9JQ, UK